FAQ
Frequently Asked Questions (FAQ)
What products do you offer?
At Resham Chikankari, we offer beautifully crafted chikankari kurtis, suits, and traditional ethnic wear designed to bring together timeless craftsmanship with a graceful and modest look.
What sizes are available?
Available sizes may vary depending on the product. Please check the individual product description for size availability. If you need assistance choosing the right size, feel free to contact us before placing your order.
How do I choose the right size?
We recommend referring to the size chart provided with each product and comparing the measurements with a garment that fits you well. If you are still unsure, our team will be happy to assist you.
How can I place an order?
You can place an order through our online shopping platform. Simply select your preferred product, choose the size and available options, and proceed to checkout.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your location and the payment platform being used.
How long will it take to receive my order?
Orders are generally dispatched within the processing time mentioned at the time of purchase. Delivery time depends on your location and the courier service. Tracking details will be shared once your order has been dispatched, where applicable.
Do you offer Cash on Delivery (COD)?
COD availability may vary by location and product. If COD is available for your order, it will be shown during checkout.
Can I cancel or modify my order after placing it?
Order cancellation or modification may be possible only before the order has been processed. Please contact us as soon as possible if you need to make any changes.
Do you accept returns or exchanges?
Our return and exchange policy depends on the product and the reason for return or exchange. Please refer to our Return & Exchange Policy for complete details.
What if I receive a damaged, defective, or incorrect product?
We sincerely apologize if there is an issue with your order. Please contact us as soon as possible after delivery with your order details and clear photographs or videos of the product and packaging. Our team will review the issue and assist you according to our applicable policy.
Are the colours exactly the same as shown in the pictures?
We make every effort to display product colours as accurately as possible. However, colours may appear slightly different due to lighting, photography, and individual device screen settings.
Is chikankari handmade?
Chikankari is a traditional embroidery craft known for its delicate and intricate workmanship. The level and nature of craftsmanship may vary from product to product, and relevant details will be mentioned in the product description where applicable.
How should I care for my chikankari garments?
We recommend following the care instructions provided with your product. Gentle washing and careful handling are generally advised to help preserve delicate embroidery and fabric quality.
Can I order a product that is out of stock?
If a product is out of stock, you may contact us or follow our social media pages for restock updates. Restocking depends on product availability.
Do you offer wholesale or bulk orders?
Yes. For wholesale or bulk orders, please contact Resham Chikankari directly with your requirements. Our team will provide availability and pricing details.
How can I contact Resham Chikankari?
You can contact us through our official customer support channel or social media pages. Please keep your order number ready if your query is related to an existing order.
Where can I find your policies?
Our Privacy Policy, Terms & Conditions, Shipping Policy, and Return & Exchange Policy are available at the bottom of our website. We recommend reviewing these policies before placing an order, as they explain how we handle customer information, orders, payments, shipping, returns, and other important matters.
🪡🌸 Resham Chikankari
Modernity of Handcraft, Crafted for a modest and graceful look. 🌸🪡
