Privacy policy
At Resham Chikankari, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our brand, place an order, contact us, or use our online platforms.
Information We Collect
When you purchase from us or contact us, we may collect information such as:
- Full name
- Phone/mobile number
- Email address
- Billing and shipping address
- Order details and purchase history
- Payment-related information necessary to process your order
- Information you provide through Instagram, WhatsApp, email, or other communication channels
- Any other information voluntarily provided by you
We do not intentionally collect more personal information than is reasonably necessary to provide our services.
How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange delivery of your products
- Contact you regarding your order
- Respond to your questions and requests
- Process returns, exchanges, refunds, or complaints
- Provide customer support
- Improve our products and services
- Maintain records of transactions
- Prevent fraud or misuse
- Send promotional or marketing communications where permitted and appropriate
Payment Information
Payments may be processed through third-party payment providers. Resham Chikankari does not intend to store your complete card, UPI, banking, or other sensitive payment credentials.
Payment information is handled according to the policies and security practices of the relevant payment provider.
Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
- Courier and delivery partners
- Payment service providers
- Technology or website service providers
- Professional service providers where necessary
- Government authorities or law-enforcement agencies where legally required
Only information reasonably necessary for the relevant purpose will be shared.
Instagram, WhatsApp & Social Media
If you contact Resham Chikankari through Instagram, WhatsApp, Facebook, or another social-media platform, your communication may also be subject to that platform’s own privacy policy and terms.
We recommend that you avoid sending sensitive personal information through public comments or publicly visible social-media posts.
Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We may retain your personal information for as long as reasonably necessary to:
- Complete your order
- Provide customer service
- Maintain business and transaction records
- Resolve disputes
- Comply with applicable legal, tax, accounting, or regulatory requirements
When information is no longer required, we may securely delete or anonymize it where appropriate.
Your Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
To make a privacy-related request, please contact us using the details below.
Children's Privacy
Our products and services are intended for purchase by adults or with the involvement of a parent/guardian. We do not knowingly collect personal information from children for independent purchases.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted through our relevant online platform and will become effective from the date specified in the updated policy.
Contact Us
Resham Chikankari
📧 Email: info@reshamchikankari.com
📞 WhatsApp: 9625940329
📱 Instagram: resham.chikankari
